Recently there has been reports of buffering for about 1-5% of Customers and as a result of these reports, throughout the week, Maintenance will be carried out to fix the issues. Maintenance will affect streams from time to time and may result in complete outage.
If you are one of those customers who are experiencing;
buffering on all streams,
cutting out / kicking of streams,
buffering on selected streams,
then we are aware of the issue and you DO NOT NEED to report this.
If your are in need of any other assistance not related to the above, then you can proceed to open ticket and we will have it resolved.
We apologise for any inconvenience this may cause
Tuesday, August 21, 2018